Dear Customers,

Your order is valuable to us. We would like you to understand & appreciate how much we care for your orders. Please go through the below disclaimer & stay informed.

What should I know about my order?

Order Changes and Cancellations

We will be unable to cancel or change orders already in process at the florist, en route or delivered. Same-day orders are processed immediately and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call +91 99642 46222. For other changes, email customer service.

We are unable to cancel any order unless informed 24 hours prior to the delivery date

Problems with an Order

We make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know.

Please note; we are unable to entertain any complaint for perishable products like fresh flowers, cake etc. after 8 hours from the time of delivery

Shipping & Delivery Policy

We make every effort to deliver your order as quickly as possible.

Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 2 pm, Monday – Sunday, IST. Orders received after that time may be delivered the following day. Proof of delivery will be provided in case of any dispute in delivery.

Regretfully, we are able to deliver only in certain areas around Bangalore City. Any orders placed for deliveries outside city limits will not be undertaken.

Before major holidays, we recommend that you place your orders at least 2 days in advance.

Petal Pro, in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We reserve the right to make deliveries in instalments, which shall not relieve you from your obligation to accept and pay for remaining deliveries. Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient’s address.

Petal Pro is not responsible for:

  1. Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.
  2. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
  3. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
  4. Product quality problems caused by improper handling by the recipient.
  5. Complaints regarding the design variations of the product.         

A) Delivery to Hospitals Policy

When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient.

We will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.

B) Delivery to Hotels Policy

Please be aware to make the following information available

  1. Hotel Name
  2. Full address of the hotel.
  3. Room No.
  4. Telephone number of the hotel.
  5. Name of Tour Company, if applicable.
  6. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

C) Delivery to Wedding Halls/ Marriages Policy

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

D) Recipient Not Home Policy

If the recipient is not at home we attempt a delivery, we will either:

  1. Call the recipient to schedule an appropriate delivery time.
  2. Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
  3. Leave the gift bouquet with a neighbour and place a message on the recipient’s door with this information

Substitution Policy

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We however reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product.

Payment Options

We use the Industry’s leading security technology to ensure that your order will be safe and secure.

For your convenience, we accept Visa, MasterCard, Diners Club and American Express

We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. You can reach us at +91 99642 46222

Shortly after you place an order, you’ll receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us. To show our appreciation, you will receive a confirmation e-mail from us when your gift has been received.

Time of Delivery

Petal Pro is unable to commit any fixed time for delivery

All deliveries will be made between 9 am to 7 pm on the given date.

Same Day Delivery with order received till 2pm will be delivered till 7pm.

Redirection Policy

The delivery will NOT be redirected/ redelivered to any other address in any circumstance.

Service Level Agreements

Petal Pro will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

  1. Wrong shipping/delivery address.
  2. Recipient not available.
  3. Premises locked
  4. Wrong landline/Mobile number or Extension number which may render us unable to reach the recipient for the delivery
  5. Recipient refusing to accept the delivery
  6. Delivered the product at the Gate/ Reception/ Neighbor

We try our best to make sure your gifts are delivered however; we will not be liable for the cases mentioned above

– Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered

– We do not deliver on National Holidays and emergencies

– The image displayed on the site in indicative in nature. Actual product may vary in shape or design as per the availability. Please read our substitution policy for more details

– In case of Floods/ Heavy Rains/ National Bandh, we reserve the right to reschedule the delivery for another date

Delivery of Branded Items

– For non-perishable commodities, respective brand owners will be responsible for the quality of product.

– Delivery of certain branded items may not be possible/delayed under certain uncontrollable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. In such cases a written communication will be sent to the customer on email for a confirmation for the same. However, if there is no response from the customer within 24 hrs. It shall be assumed that she/he has agreed to the delivery of the alternate product

– Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at Petalproflowershop@gmail.com

What you must know about Mid-night deliveries

We do not do any deliveries after 7 PM on any day.  As a result, we will not be able to entertain any Mid-night deliveries.

FRUIT BASKETS

Petal Pro will make every effort to complete each order as requested and we do not always guarantee the inclusion of the items shown in our images. Images shown on Petal Pro website is for reference only. We reserve the right to make reasonable substitutions when necessary

What you should know about Fixed Time Deliveries

All standard disclaimers mentioned above are also applicable for fixed time deliveries and we cannot commit sharp/exact time for delivery.

Pricing Policy

All prices listed on the Sites are subject to change. In the event a product (including, but not limited to, flowers, plants, floral arrangements, fruits, sweets, and other gift products) is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right, prior to the acceptance of your order pursuant to our Order Acceptance Policy described below, to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Please note that the colors of items and products may depend on your monitor and may not be correctly displayed.

The availability of products and other items on each of the Sites may change at any time, without notice.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is either (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order or the quantity not provided.

Payment Terms

For each product or service you order on our website, you agree to pay the price applicable for the product or service (including any sales taxes, surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order.

Holiday Policy

LOCAL PUBLIC HOLIDAYS

Please be aware that Petal Pro cannot guarantee delivery on Public Holidays in the state or country of the delivery location. Please check the Public Holidays listing by the government of the Chennai city before placing your order.

DIWALI

Due to the large volume of orders that Petal Pro will be delivering for Diwali, we cannot guarantee any timed deliveries. Cut off time for courier products will be 2 days & Cut off for hand delivery products will 1 day before Diwali. However, you can rest assured that your order will be delivered as soon as possible, but any orders placed after the cut off time may not be delivered until the first working day after the Diwali holidays.

VALENTINE’S DAY

The cut off time for guaranteed Valentine’s Day delivery is the day before 14th of February. Due to the large volume of orders Petal Pro will be delivering for Valentine’s Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavor to have all orders delivered as soon as possible, but any orders placed after the cut off time may be delivered the next day of Valentine’s Day.

MOTHER’S DAY

The cut off time is the day before Mother’s Day. Due to the large volume of orders that Petal Pro will be delivering for Mother’s Day, we cannot guarantee any timed deliveries. However, you can rest assured that we will endeavor to have all orders delivered as soon as possible, but any orders placed after the cut off time may be delivered the next day of Mother’s Day.